I took advantage of some holiday / vacation time to get into Verizon
and renew my cell phone contract, and want to share some points of interest about this experience.
I learned that there are Verizon owned stores and then there are Verizon authorized dealerships. As we all know, when you sign a contract with Verizon, there are the early termination fees for cancelling your contract. What I didn't know was that when you sign with an authorized dealership, not only are you signing a contract with Verizon, but also with that dealership. So, if you ever have to cancel your contract early, you will be charged the early termination fee from Verizon, but you may also be charged by the dealership as well. Double Whammy!
Another reason to go direct to the Verizon owned store is that the customer service is much better. They greeted me at the door, helped me register my arrival on their kiosk and allowed me to browse for a few minutes before my name was called to meet with someone. When we arrived at the authorized dealership, we waited for 15 minutes in the store and not once were we approached by anyone to even say "Hey we're kind of busy, but I see you and I'll help you as soon as I can."
I learned that cell phones need to have patches or upgrades installed just like computers. So if you find your cell phone not working as smoothly as it once did, check to see about getting an upgrade installed.
I rediscovered that deciding on a ring tone is one of the most stressful events in life. I now rank it above deciding on a user name and password for your email account. After hours of endless searching, browsing, listening and stressing I made my selections.
Labels: customer service, technology